Dear Valued Customer,
First of all, we would like to send sincerely thank you for your trust in our services.
Our store is pleased to announce that DUE TO THE SUDDEN INCREASE IN ORDERS AND THE IMPACT OF THE COVID EPIDEMIC, our factory and workers are overloaded. So your order during this time may be affected resulting in A LITTLE MORE DELAY than usual. Please kindly understand and don’t forget that Our customer service always working to support you as quickly as possible for all the cases should be handled within these days.
Please kindly contact us via email email@example.com
We are so sorry for the inconvenience at this time. We are and will try to resolve this situation to ensure your order reaches you as quickly as possible. Once again, thank you for choosing us.
Q: ‘Is my order still coming?’
There may be a slight delay with your order, but rest assured it is on its way to you. We recommend keeping an eye on your local postal service’s website for up to date info on the current status of the delivery service, as this varies from area to area.
Q: ‘What extra precautions are in place at the warehouse?’
It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
- We have introduced social distancing measures, maintaining a 6-foot distance between each station.
- We’ve increased our scheduled cleanings at all our fulfilment centres
- We are also distributing PPE such as safety masks and gloves